Our client, a nationally recognized leader in home lending, is seeking an experienced Policies & Procedures Administrator to join their team in Tampa, FL. This is an excellent opportunity for a detail-oriented professional who enjoys improving processes, supporting compliance, and partnering with business leaders to drive operational excellence.

100% Onsite

Contract to perm

Pay: $28.85 per hour

Overview

We are seeking a detail-oriented and proactive Policies & Procedures Administrator to join our team. In this role, you will work independently while collaborating with business leaders, senior management, and cross-functional teams to develop, maintain, and enhance a centralized database of policies, procedures, and best practices. This position plays a key role in ensuring operational consistency, regulatory compliance, and process excellence across the division.

As a Policies & Procedures Administrator, you will:

· Partner with business leaders to identify policy and procedure needs and priorities

· Research, draft, and update comprehensive policy and procedure documentation based on business goals, compliance standards, and legal requirements

· Maintain and enhance a user-friendly policies and procedures database

· Ensure alignment with the Training team to keep learning materials current and accurate

· Continuously evaluate existing documentation for improvements and compliance updates

· Perform additional related duties as required or assigned

· Demonstrate organizational values through professionalism, teamwork, and accountability

Qualifications:

· Bachelor's degree or equivalent work experience

· 5+ years of related experience in policy development, process documentation, compliance, or similar fields

· Advanced proficiency with Microsoft Excel and Word

· Experience in financial services preferred; mortgage industry experience a plus

· Strong attention to detail, analytical mindset, and ability to work independently

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.